FAQS

Do you offer refunds or exchanges?

All ticket sales for events and screenings are final, with no refunds or exchanges permitted. This policy includes exchanges for alternate dates or showtimes of the same film.

For further details, please review our Admission Information and Theatre Policies.

I'd like to learn more about Memberships

Please visit our Membership FAQs page to learn more.

Are American Cinematheque screenings open to the public?

All screenings are open to the public unless specifically noted as Members-Only events. Interested in becoming a member? Click here!

Are there standby lines for sold-out shows?

Yes, standby lines are available for all sold-out shows unless otherwise noted. For Members-Only events, standby lines are exclusively available to members.

What film formats do you show?

Aero Theatre – 35mm, 70mm, DCP 

Los Feliz 3 – 35mm, DCP

Egyptian Theatre – 35mm, 70mm, Nitrate, DCP

Can I get an autograph from the special guests?

No, unless the event is specifically advertised as a book signing or special autograph session.

Do you have a parking lot or validate parking?

No, our theaters do not have parking lots, nor do we offer parking validation. Check out our theatre pages to learn more. 

Do you have a lost and found?

Yes, you can reach out to us via the Contact page. A team member will respond during normal business hours, Monday through Friday. While we will do our best to help you recover your lost item, please note that the American Cinematheque is not responsible for items that are lost, stolen, or damaged.

Can I bring in outside food or beverages?

No, but we offer a variety of delicious food and beverages for purchase at our concessions!

Is seating General Admission? What time should I arrive for a show?

Seating is general admission, and pre-reserved seating is not available. We recommend arriving early!

I purchased tickets in advance. What do I need to bring with me?

For pre-purchased tickets: Please have your digital ticket with QR code open on your mobile device. Our staff will check your mobile ticket at the door.

Alternatively, you can print your confirmation at home and bring it with you.

I purchased multiple tickets and my party is arriving separately to the show. What should I do?

If you purchased multiple tickets and your party will be arriving separately, we recommend that the person holding the receipt visit the Box Office to collect printed tickets. Please inform a staff member, and leave the names of other guests so they can pick up their tickets at the Box Office.

I have a ticket voucher. Does it work for a premium ticket/special event?

No, ticket vouchers can only be exchanged for regular-priced programs and cannot be used for sold-out shows.

Vouchers must be exchanged in person at the Box Office on the day of the show.

How do double features or marathons work?

When you hold a ticket to a program featuring more than one film, you can attend any one or all of the films during that multi-film program. However, if a show has already begun, late seating is solely at the discretion of management.

Note: Start times of features are approximate, as to include brief intermissions between films as well as introductions and Q&As for certain programs.

How do free with RSVP events work? Am I guaranteed a seat with an RSVP?

RSVP is required for ALL free events. Both members and non-members are allowed up to 2 RSVPs, unless otherwise noted. Please note that your registration does not guarantee seating. Admission is granted on a first-come, first-served basis until the theater reaches capacity. We recommend arriving early.

How can I buy a ticket online?

Visit our calendar to find tickets for any event and purchase them online.

Please note that a booking fee (also known as a convenience or processing fee) is added to the price of online tickets.

What are booking fees for online ticket orders?

The booking fee (also known as a convenience or processing fee) applied during checkout helps cover the costs of processing and managing the digital ticketing experience, including platform software, server fees and third-party charges related to maintaining a seamless user experience.

This fee is a flat rate per ticket, ranging from $1.75 to $2.50. Ticket prices listed for events on our website include this fee, with a notice provided prior to checkout.

If you prefer to avoid the booking fee, you can purchase tickets in person at the theater. However, please note that seating is not guaranteed until a ticket is purchased, and we recommend booking in advance to secure your seat, as many shows sell out quickly.

What time does the Box Office open?

The Box Office opens 60 minutes before showtime at the Aero Theatre and Egyptian Theatre, and 30 minutes before showtime at the Los Feliz 3. Hours are subject to change.

The Box Office is open only on days when there is an American Cinematheque program scheduled at the theatre.

What time are doors?

Doors open approximately 60 minutes before showtime at the Aero Theatre and Egyptian Theatre, and 30 minutes before showtime at the Los Feliz 3. These times are subject to change.

Please note that early entry for restroom use is not permitted. We are only ready to open when our doors officially open. Thank you for your understanding.

What are your Health and Safety Guidelines?

The American Cinematheque follows all applicable public health orders and guidelines. Please be aware that there is an inherent risk of exposure to COVID-19 or other communicable illnesses in public spaces. By visiting, you voluntarily assume all health risks related to exposure.

If you’re feeling unwell—whether coughing, sneezing, experiencing a tickle in your throat, or suspecting possible exposure—please stay home and do not attend. While the American Cinematheque does not offer refunds or exchanges for purchased tickets, you are welcome to transfer your ticket to someone else.

As of November 21, 2022, proof of vaccination is no longer required for entry. Masks are optional as of February 25, 2022.